FAQ
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LIVE CHAT
FAQs
WHICH COLLECTIONS WILL BE AVAILABLE?
GENERAL
WHAT IS A PRE-ORDER? WHEN WILL I RECEIVE IT?
CAN I CANCEL OR CHANGE THE ORDER?
HOW DO I CHOOSE THE PERFECT SIZE FOR ME?
I HAVE A STORE CREDIT CODE/DISCOUNT CODE, HOW DOES IT WORK?
SHIPPING
DO YOU SHIP TO MY COUNTRY?
ARE TAXES AND DUTIES INCLUDED?
WHEN WILL I RECEIVE THE TRACKING INFORMATION?
WHEN WILL MY ORDER BE DISPATCHED?
RETURNS & EXCHANGES
HOW DO I REQUEST A RETURN OR AN EXCHANGE?
WILL I BE REFUNDED DUTIES AND TAXES IF I RETURN MY ORDER?
HOW MUCH DO RETURNS COST?
WHAT DO I DO IF MY ITEM IS FAULTY?
IS IT POSSIBLE TO DELIVER A RETURN TO ONE OF YOUR PHYSICAL RETAILERS?
HOW MUCH TIME DOES IT TAKE TO RECEIVE A REFUND?
STOCKISTS
DO YOU HAVE A PHYSICAL STORE?
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