PAYMENT

ALL PAYMENTS ARE DUE UPON RECEIPT. IF A PAYMENT IS NOT RECEIVED OR PAYMENT METHOD IS DECLINED, THE BUYER FORFEITS THE OWNERSHIP OF ANY ITEMS PURCHASED. IF NO PAYMENT IS RECEIVED, NO ITEMS WILL BE SHIPPED.



REFUND/RETURN POLICY

ITEMS ARE ENTITLED TO BE REFUNDED OR RETURNED BASED ON COMPLAINT. IF AN ITEM IS DAMAGED DURING SHIPPING, OR NONFUNCTIONAL, HELIOT EMIL WILL NOT BE HELD RESPONSIBLE.
IF AN ITEM IS UNSATISFACTORY, A WRITTEN EXPLANATION IS NEEDED BEFORE THE ITEM MAY BE CONSIDERED FOR A REFUND. BUYER MUST TAKE INTO ACCOUNT THE DESCRIPTION OF THE ITEM BEFORE REQUESTING A REFUND. IF THE ITEM MATCHES THE DESCRIPTION BY HELIOT EMIL AND THE BUYER IS UNSATISFIED, THE EXCHANGE/REFUND WILL BE TAKING UNDER CONSIDERATION BY HELIOT EMIL. EXCHANGES ARE GRANTED ON A CASE-BY-CASE BASIS.

IF YOUR PURCHASE DID NOT LIVE UP TO YOUR EXPECTATIONS OR YOU PURCHASED THE WRONG SIZE, YOU MAY EXCHANGE IT WITHIN 14 DAYS FROM THE DAY YOU RECEIVED YOUR PURCHASE. IF THE PRODUCT IN ANY WAY LOOKS USED OR THE TAG HAS BEEN TORN OFF, WE WILL SHIP THE ITEM BACK TO YOU WITH NO EXCHANGE. ITEMS ON SALE MAY CONTAIN MINOR DEFECTS. 



ALL HELIOT EMIL PRODUCTS ARE CAREFULLY INSPECTED BEFORE THEY ARE PACKED TO ENSURE NO FAULTY PRODUCTS. 

ALL REFUNDS WILL BE GIVING IN FORM OF STORE CREDIT.


THE EXCHANGE ADDRESS IS:

HELIOT EMIL, RATHSACKSVEJ 11,
1862 FREDERIKSBERG C,
DENMARK


*PLEASE E-MAIL US BEFORE SENDING BACK THE ITEM.



CANCELLATION

AN ITEM MAY BE CANCELLED UP UNTIL PAYMENT HAS BEEN PROCESSED. ONCE PAYMENT HAS BEEN PROCESSED, THE BUYER IS RESPONSIBLE FOR THE PAYMENT.



COMPLAINTS

ANY COMPLAINTS ABOUT ITEMS OR SELLERS MAY BE SENT TO OUR SUPPORT INFO@HELIOTEMIL.COM. THERE IS NO GUARANTEE OF A RESOLUTION. EACH CASE WILL BE LOOKED AT INDIVIDUALLY, AND HELIOT EMIL WILL BE IN CONTACT AS WELL.