Note: The EMS shipping time is longer dependent on the local postal service of your country. You will be able to view the first scan on the tracking when the package reaches the destination country. 

 Local taxes and duties are not included.

*During the COVID-19 crisis shipping and dispatch time will be normal without any delay.

HOW LONG WILL IT TAKE FOR MY ORDER TO DESPATCH?
All orders are set to despatch within 2 business days. Please note that during promotional offers and seasonal sale, the dispatch process can take up to 3-4 business days.

HOW CAN I TRACK MY ORDER?
Once your order is despatched a tracking number will be sent to you via email. You can track your order on http://tracking.heliotemil.com

CAN I CHANGE THE SHIPPING INFORMATION ONCE I HAVE PLACED MY ORDER? 
Once the payment has been complete the order is being processed in our system and can not be cancelled.
Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake.

EMS SHIPPING: 

The shipping times indicated above are only applicable with UPS and DHL. Should you choose the EMS shipping service, the shipping time will depend on the local service of your country. The first scan on the tracking will be available when the package enters the destination country.